Terms of use & privacy policy

TERMS OF PURCHASE

Shipping

All orders in excess of 200 EUR are sent free of charge within EU/EES/Schengen. We are not responsible for transport damage or lost packages that arise during shipping. Customs duties or other charges is the customers responsibility upon delivery.

Pricing

Prices in the webshop are stated excluding VAT and apply until further notice. We reserve the right to change prices immediately if our terms of purchase or currency change. Ellips Innovation AB reserves the right to the goods sold until full payment has been received or an otherwise superseding contract has been signed with the purchaser.

Complaints

Complaints must be reported to Ellips Innovation no later than 14 days after receipt of delivery. Always state the invoice number. In the event of an approved complaint, we are responsible for return shipping. Transport-damaged goods must always be reported to the carrier.

Returns

Items that we do not normally stock, which have been brought in-house for you, cannot be returned.

Restorder

When goods that are normally in stock are left listed, they are delivered free of charge as soon as they arrive.

Payment terms

We only offer our products for registered businesses within EU/EES/Schengen. For our registered customers we have payment terms of up to 60 days net. Interest on arrears is charged. Non-registered we offer direct payment by credit card or bank transfer.

Delivery terms

Orders that arrive to us in the morning are packed the same day if possible and reach you normally within 4-6 working days.

Reservations

We reserve the right to make manifest errors or mistakes that may have occurred on our website and / or orders. We also reserve the right that an item may be out of stock even if the website says that it is in stock. Your order can then be back-listed and we will send the product as soon as we receive new ones. These must be reported to the shipping company in question. We also reserve the right that images may give different color variations depending on your screen due to screen settings/individual perception.

 

Force majeure

Ellips Innovation AB is exempt from sanctions and damages if the fulfillment of the agreement is hindered, delayed or made more difficult by any circumstance, such as war, government intervention, restrictions on energy supply, labor market disruptions, prohibitions, restrictions, changes in the law, missed permits, unauthorized transport, or weather conditions or non-delivery from subcontractors – which Ellips Innovation AB could not reasonably have foreseen at the time of the conclusion of the agreement and whose consequences Ellips Innovation AB could not avoid or overcome either.

 

Cookies 

Cookies are small text files that contain letters and numbers that are put on the computer or other devices. Cookies are set when you visit a website that uses cookies and they can be used to keep track of which pages you have visited, they can help you continue with an order, if you for instance lose your internet connection, or they can remember your language settings or other settings.

Cookies are important to us because they help to make our online services easier to track, how you use our website and to help us deliver the best service to you.

If you want to manage or delete cookies, you can do so via the settings in your browser. Please note that deactivating cookies will affect the functionality of our website. Many of the interactive features that the website offers are due to cookies, and blocking or deleting cookies will prevent the features from working. Cookies that you have previously accepted can be easily deleted. If you use a computer with a newer browser, you can delete your cookies using the shortcuts: CTRL + SHIFT + Delete

Personal data falls under GDPR and is entered in connection with purchases with Ellips Innovation AB and is processed by Ellips Innovation AB and any external partners in accordance with applicable Swedish and European law. We only store the information required to complete your order – including email and item information that concerns you. All customer information and order information will be treated in the strictest confidence and will never be disclosed to third parties.

When you sign up for our newsletter, your e-mail address will be used in connection with our marketing in the areas of interest you have agreed through your registration. You can cancel the subscription at any time by clicking unsubscribe from the mail or by contacting customer service, and your information will then be deleted.

You can access your full information file under GDPR by writing to Ellips Innovation AB by email: info@ellipsinnovation.com You also have the opportunity to correct any false information, to delete your information, and to object to our handling of your personal information and to obtain the information we have about you.

We use Google advertising services – you can read more at this link about how Google handles information from googles websites.

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